Welcome to the acnsilks
acnsilks.com believes in helping its customer as far as possible, please check the following cancellation policy.
Cancellations will be considered only if the request is made within 24 hours of placing an order. This is applicable only for orders which have been shipped and are cancelled before or at the time of receiving by the customer. No cancellation fee will be charged in case an order is cancelled by acnsilks.com because of non-availability or any other reason.
In case of receipt of damaged or defective items, please report the same to our Customer Service team and we will issue a brand-new replacement to you at fee cost.
In case you feel that the product received is not as per your order, you must bring it to the notice of our customer service at the time of delivery of the product. The Customer Service Team can take your complaint to fix it.
How to cancel orders before you receive product?
If customer placed an order and wish to cancel it, please reach our customer care on 7411122189 (9:00AM to 7:00PM). You can also email the order cancellation request to firstname.lastname@example.org with order id, the date of purchase, full name and address details.
What if my order’s already been dispatched?
Because we would like to dispatch our products as soon as possible (most of the orders are dispatched within 24 hours of receiving the order), sometimes we may have dispatched your order before you call or email. Also, the following cases not be considered for return or replacement
Orders cannot be returned or refunded for any reasons other than following: Damaged or dead on arrival, Manufacturing defect or expired product & In-correct product. Manufacturer warranties, wherever applicable, would supersede acnsilks.com returns policy;
- Damages due to misuse of product;
- Incidental damage due to malfunctioning of product;
- Any damage or defect which are not covered under the manufacturer’s warranty;
Why did acnsilks.com cancel confirmed order?
All the products listed on acnsilks.com are sold and delivered by ACNSILKS, Anantapur. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:
The product is Out of Stock with our merchant before the order is placed.
Merchant is unable to deliver the product to the desired delivery location due to some circumstances.
The below given refund policy is only applicable in cases where the buyer has initiated the cancellation before receiving the order.
- When order is cancelled within 24 hours of placing the order but when process of shipping is not initiated.
- When order is cancelled within 24 hours of placing the order + process of shipping is initiated
- When order is cancelled after 24 hours of placing the order + process of shipping is not initiated = 2% of item value would be charged (only for online payments).
How will I receive the refund?
On successful cancellation the refund amount of item value will be credited to you in the form of a credit to your bank account/credit card/net banking within 7 -10 business days in accordance with the respective issuing banks’ procedures. As part of the process, acnsilks.com finance team would get in touch with you at the earliest possible to provide you with all the necessary details.